At Shree Das Barfiwala, we value your satisfaction and are committed to providing high-quality sweets and snacks. However, due to the perishable nature of our products, we have specific guidelines for returns and refunds.
Return Eligibility
- Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
- To be eligible for a return, the item must be unused, in the same condition you received it, and in the original packaging.
Non-returnable Items
As our products are fresh and perishable, we cannot accept returns or exchanges for:
- Food products (sweets, snacks, etc.)
- Beverages and other perishable goods
- Gift cards or downloadable products
For hygiene and safety reasons, we also do not accept returns for intimate or sanitary items, hazardous materials, or flammable goods.
Refund Process
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund. If your return is approved, your refund will be processed and credited to your original method of payment within a certain number of days.
Late or Missing Refunds
If you have not received your refund, please:
- Double-check your bank account.
- Contact your credit card company (it may take some time before your refund is officially posted).
- Reach out to your bank for further processing details.
- If you’ve followed the steps above and still have not received your refund, please contact us at [email address].
Sale Items
Unfortunately, sale items cannot be refunded. Only regular-priced items are eligible for refunds.
Exchanges
We only offer exchanges for items that are defective or damaged during delivery. If your item meets this criteria, please contact us via email at [email address] and send the item to [physical address] for a replacement.
Gifts
If the item was purchased as a gift and shipped directly to you, you will receive a gift credit for the return. The value of your return will be credited to your account in the form of a gift certificate once the item is received.
If the gift was shipped to the purchaser, the refund will be issued to the gift giver, and they will be informed of the return.
Shipping Returns
- Return Shipping: You are responsible for the shipping costs for returning items. Shipping charges are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of the returned item.
Contact Us
If you have any questions or need further assistance regarding returns and refunds, feel free to reach out to us at {email}. We are here to help!
Note:
This policy ensures that we can continue offering you the best quality of sweets, snacks, and food products while maintaining fairness and transparency.